Customer Service from the HEART!®
When service providers are aligned with their leaders and work towards a shared goal, they work harder and become more loyal. Supervisors, team leaders, and mentors will be provided with the necessary knowledge to assess, plan, and carry out performance feedback and the needed skills for recognizing a coaching opportunity.
The focus is on:
• Discovering the business as well as the personal needs of your employees
• Learning how to treat employees the way you want them to treat your best customers
• Learning the benefits of coaching and the potential consequences of not coaching