The Outstanding Administrative Assistant®

This workshop will acquaint participants with the changing role of Secretaries/Executive Assistants/Personal Assistants. It will assist them in clarifying the expectations the boss holds for them and will inspire them to perform their roles in effective, efficient ways. Moreover, it will create awareness and enable them to set goals for their personal development.

The workshop will cover the following:

•The changing role, demands and functions of the Secretary/Executive Assistant/Personal Assistant 
•The partnership between the Manager and Secretary/Executive Assistant/Personal Assistant 
•Understanding human nature – the art of working with and through people 
•Dealing with difficult people and difficult situations assertively 
•Time as a resource: how to make better use of time 
•Handling telephones, visitors, and paperwork 
•Handling pressures and stress